Any item can be returned for a refund (excluding charges for shipping) for up to 15 days after the date of shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To request a return, please email us at support@titanchargedion.com.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your credit card account again. Then contact your credit card company, it may take some time before your refund is posted to your account. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, then please contact us at support@titanchargedion.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@titanchargedion.com.
Shipping
To return your product, you should send an email to support@titanchargedion.com to obtain further information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange of the same item. When contacting us please have receipt or proof of purchase. Send us an email at support@titanchargedion.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
